The first impression to customers about a hotel plays an important role. The customers reviews are heavily influenced how the front desk staff of a hotel greets and attends them. This plays a major role in either enhancing or diminishing a hotel’s image. Like any good leader, a front office manager should lead a front office team in such way that they should feel inspired to treat a customer in a right manner. As a front office manager you have to guide your staff members by giving them the proper knowledge and training so that they can excel in their work. You’ll get an idea of the job responsibilities of a hotel front office manager while pursuing a hotel management course in Kolkata. Here some ways this can help you in becoming the best hotel front office manager.
- Work Towards Customer Delights
Customer satisfaction is the paramount thing in a hotel. Front desk members play a major role behind the satisfaction and happiness of the customers. They should treat the customers in a professional and courteous way. You must instruct your team members to take out time and listen to every problem of the customers and try to provide an effective solution. You should make sure that the commitments made to the customers are met.
- Focus on Details
At the time of pursuing master degree in hotel management or bachelor degree in hotel management, you’ll realize that you have to keep an eye on every small thing in a hotel. The best hotel manager should ensure the front desk is neat and clean and always attended by properly dressed staffs. These staffs should greet all the customers with a welcome smile. It is better if there is a proper flower arrangement at the front desk as it has positive impact on the customers.
- Be Extremely Organized
There are numerous responsibilities on the shoulder of the front office manager. The prioritization of work is must as without it you will have problems in handling a lot of tasks simultaneously. This will ultimately make you best hotel front office manager as you will be able to organize your duties properly. But don’t worry. You’ll learn everything in a hotel management institute while pursuing a course.
- Create a Rapport With Guests and Staffs
A good front office manager should take out time to communicate with team members as well as the guests of the hotel. This will also help you to find out the weaknesses of any team members and find out ways to overcome it. You’ll also come to know about the needs of the guests in the hotel and solve them if you mix and communicate with them.
As a hotel management college in Kolkata, Indian Institute of Hotel Management is the ideal place to learn about how to management a hotel.